We understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields.

All questions, which are sometimes referred to as incidents and include requests for maintenance, are managed through the secure Support Center. All questions and incidents should be entered in the Support Center. Incidents are reviewed by a Support Analyst who will resolve the issue or assign it to a Senior Support Analyst or possibly a Software Engineer for resolution.

Should you face a mission-critical challenge, our analysts can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues—regardless of company size—our team has a reputation for consistently going the extra mile to serve our customers.